Brand profile

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HSBC
Brand DNA

HSBC

HSBC is an international bank serving retail, wealth and commercial customers, with its strength in trade and money moving between markets.

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Typography
Aa
Univers NextDisplay · Modern & cleanUnivers NextText · Sharp & flat

Plain upright sans with a clear hierarchy. Rates and terms set at the same size as the offer they belong to.

Tone
WarmCool
PlainTechnical
SeriousPlayful
ModestConfident
QuietLoud
Never

quote a rate without its conditions

imply a transfer is free when a margin applies

use wealth imagery to sell everyday banking

Never says
global citizenborderlesseffortless wealthguaranteed
Sounds like this

Hold nine currencies in one account, with the conversion rate shown before you confirm.

Internationally minded and plain. Explain what a product does across borders, with the conditions stated.

Audience

People and businesses with money, family or trade in more than one country.

Loves

+Trade between places

+Being local in many countries

+Rates shown before confirmation

Loathes

×Hidden exchange margins

×One size banking

×Vague terms

The hill it
would die on

A customer should see the exchange rate before they press confirm.

DensityBalanced
AlignmentLeft
MotionNone
AddressFormal
HSBC · brand DNA at a glance 10 of 12 traits
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